How do I book a ride?
Complete the Ride Request form on our website. We will review your details and contact you to confirm availability and pricing.
Is my ride automatically confirmed after submitting a request?
No. Submitting a request does not guarantee a reservation. Your ride is confirmed only after availability is approved and full payment is received.
How much does a ride cost?
Prices depend on your pickup location, destination, distance, and transportation needs. We will provide the total fare before you confirm.
Is HerWay Rides STL exclusively for women?
No. HerWay Rides STL is created with women in mind and welcomes all passengers.
Do you provide airport transportation?
Yes! Airport transportation can be requested at any time, 24 hours a day, 7 days a week. All requests are subject to availability and confirmation.
How long will the driver wait for me?
The first 2 minutes after arrival are free. After 2 minutes, $0.50 per minute applies only if you enter the vehicle before the 4 minute deadline.
What happens if I do not show up for my ride?
If you have not entered the vehicle within 4 minutes of arrival, the driver may cancel your ride. A mandatory flat $5.00 no show fee applies. No additional waiting fee is charged.
Can I schedule a ride in advance?
Yes. You can submit a ride request in advance. Your reservation is subject to availability and confirmation.
Do you offer round trip transportation?
Yes. Include your round trip needs in your request. Pricing and availability will be confirmed before your reservation is accepted.
What payment methods do you accept?
Customers can pay using debit cards, credit cards, or Cash App once payment arrangements are activated. After your ride request is approved, we will send payment instructions by text message and email. Full payment is required before your reservation is confirmed.
Can I request transportation for special events?
Yes! You can request transportation for concerts, dinners, celebrations, sporting events, and other special occasions.
What areas do you serve?
We serve the St. Louis metropolitan area in Missouri and the Metro East in Illinois, including East St. Louis, Cahokia, Sauget, Fairview Heights, Collinsville, Granite City, Belleville, O’Fallon, Edwardsville, and surrounding communities. Other destinations may be accommodated based on availability.
Can I make changes to my reservation?
Contact us as soon as possible to request changes to your pickup time, location, or destination. Changes depend on availability and may affect your fare.
What if I need to cancel my reservation?
Please notify us as soon as possible. Cancellations at least 24 hours before your scheduled pickup are free. Confirmed reservations canceled less than 24 hours before pickup incur a mandatory $10.00 cancellation fee.
Are children and minors allowed to ride?
Yes, when accompanied by an adult age 18 or older. All passengers under 18 must travel with an adult. Infants and toddlers must be secured in an appropriate car seat for their age, height, and weight. No exceptions. Parents or guardians must provide and properly install the car seat. Transportation will be denied if these requirements are not met.
Is payment required before my ride?
Yes. Full payment in advance is required to secure your reservation. After we review your ride request and confirm availability, we will provide your total fare and payment instructions. Your reservation is not confirmed until payment is received.
How will I receive my payment link?
Once your request has been reviewed and your fare calculated, we will send a secure payment link to the phone number and email address provided with your request when online payments are activated. Until then, we will provide available payment instructions. Full payment is required to confirm your reservation.